Frequently Asked Questions
Everything you need to know about shopping for your furry friends.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy for pet products?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please note that for hygiene reasons, certain items like beds and toys cannot be returned once used.
Do you offer international shipping?
Currently, Frontier Pets ships to customers within the United States and Canada. We are looking to expand our international shipping options in the near future.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your pet treats and food ethically sourced?
Yes, we prioritize quality and safety. All food items carried by Frontier Pets are sourced from reputable suppliers that meet strict nutritional and ethical standards.